The Role:
To join the service and support team, working with a team of 15 engineers, 3 Admin staff, 2, projects engineers and 6 sales members serving a customer base of currently 500 customers. Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.
Key Responsibilities:
* Management of Service/PPM/Breakdown support of customers appliances
* Management of Small projects
* Management of customer relationships
* Ensure department achieves financial targets
* Identify and resolve technical issues with the engineers
* Ensure all works adhere to safety regulations and procedures
* Work closely and assist the Director with management of other team members, including engineers, technicians, and customer support staff.
Overall Summary:
* Experienced professional with proficient knowledge of job area and practical knowledge of project and service management. Manage projects or processes with general ...