Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
Design end-to-end ServiceNow solutions and technical architectures that align with organization s strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error h...
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