Are you passionate about delivering great customer service and solving technical issues? We're looking for a Service Operations Analyst to join our Service Experience team, providing Level 1 support across a diverse client base and helping ensure customers receive timely, effective outcomes.

The Service Operations Analyst is responsible for providing first-line technical support, managing incidents and service requests, and ensuring all work is completed in line with agreed processes and service levels. You'll work closely with customers and internal teams to troubleshoot issues, fulfil requests, maintain accurate documentation, and contribute to a positive customer experience.

About Us

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses ...