Role Overview

Join Five9 as a Service Optimization Specialist to support clients, build and implement projects, and act as a consultant to C‑level contacts and operational teams for best practices in their Contact Center. The role requires technical account management experience, ability to drive customer satisfaction, and solution implementation, support, and sales engineering experience in the premise‑based or cloud telecommunications software industry.

What You Will Do

Manage Non‑Break Fix Cases, implement, troubleshoot and support the Five9 call center software solutions, partner with Customers to optimize the Five9 call center software solution, and continually seek opportunities to increase customer satisfaction and deepen client relationships.

Why It Might Be a Fit

The ideal candidate will have 5+ years of related experience, strong skills in project management, client management, and technical contact center operations, and a stron...