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Service Planner

Company

Segment (Twilio)

Location

Remote, Remote

Posted

July 15, 2026

Position Overview

Join our Service Planning team as a Senior Assistant I and play a key role in delivering outstanding customer experiences. You'll coordinate service operations at customer sites, optimize resources, and ensure our field teams are set up for success every time.

Responsibilities

  • Analyze project requirements and allocate qualified resources to match scope and customer needs
  • Schedule services to ensure parts, tools, and instructions are ready for seamless on-site execution
  • Maintain accurate data in CRM and business systems to support efficient job scheduling and delivery
  • Track service performance and collaborate with teams to streamline processes and improve quality

Key Skills

  • Project Scheduling β€” intermediate level; coordinating timelines and resources to meet customer delivery commitments
  • Safety Management β€” intermediate level; ensuring compliance with safety requirements across service operations ...

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