Drive service transformation as a permanent Service Process Specialist with Finning Canada. Focus on improving service standards and KPIs through effective collaboration and governance.
This full-time role is essential in supporting Finning's operational strategies aimed at service excellence. You will partner with facility leaders to implement standardized service processes, gather improvement feedback, and influence operational teams. Regular travel to service sites will be required to engage with various departments and enhance service performance.
Key Responsibilities:
• Manage process improvement initiatives across service operations
• Deliver training and support for service teams
• Analyze service requirements and document findings
• Collaborate with leadership on process sustainability
• Track and report service KPI performance
Requirements:
• 3-5 years in service-focused operational roles
• Experience in project management and process excellence