Primary Point of Contact: Act as the main interface for the client proactively communicating with stakeholders on all issues arising during service delivery.
Requirement Alignment: Actively respond to clarify and manage client requirements taking full ownership of communication and feedback loops.
Change Negotiation: Coordinate and negotiate live environment changes with the client ensuring perfect synchronization regarding change details scope of impact and planned change windows.
Incident & ITIL Process Management
Process Governance: Establish enforce and maintain management systems for Incident Problem Configuration Change Release and SLA-related processes.
Major Incident Leadership: Lead the technical service team during major incidents driving rapid fault diagnosis and recovery by ...
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