Location: Singapore

Service Relationship Manager

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. We are currently seeking a dynamic Service Relationship Manager to contribute to the success of our rapidly growing business.

Responsibilities

• Take a proactive, customer success‑driven approach to customer’s evolving service needs, maximizing value and driving adoption.
• Consult with the customer to understand their business priorities regarding their Fortinet investment and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement.
• Drive the overall success journey for assigned Advanced Support customers; track progress against the agreed Success Plan and revise the plan to accommodate changing business requirements as required.
• Ensure that...