About the Company

The client is a global leader in enterprise voice solutions and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next‑generation voice AI applications that enhance collaboration, automate workflows, and deliver real‑time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, the client powers the intelligent enterprise, connecting people, platforms, and data to move business forward.

Certified for leading UCaaS and CCaaS environments, such as Microsoft Teams, Cisco Webex, Zoom and Genesys, our solutions provide universal interoperability that breaks down communication silos and unlocks organizational potential.

Job Summary

The Service Reliability Enginee...