**Job Description Summary**

**Job Description**

**Responsibilities** :

+ Handle customer service activities: respond to service-related quote requests (spare parts, upgrades, repairs, etc.), propose innovative solutions, and engage clients through regular meetings and assessments to grow the service business.
+ Manage account performance: drive business growth via planning, track KPIs (orders, budget, win rate), conduct milestone reviews with clients, and share lessons learned.
+ Internal monitoring: Manage the tenders of major accounts as a Bid Manager, Ensure the recording of opportunities in the commercial tool (Salesforce) and the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service, Monitor the budget and update the forecast on a weekly basis in the CRM (SalesForce), Adhere to internal rules for entering and validating offers with managerial reviews when applicable...