We are seeking an experienced and detail-oriented Service Scheduler to become an integral part of our dynamic Service Operations Department. In this role, you will take full ownership of optimising the daily schedules for our field engineers, ensuring that our resources are deployed effectively and our clients receive timely service.

As a primary point of contact for both clients and engineers, you will be the “nerve centre” of our operations by resolving scheduling conflicts, managing logistics, and identifying opportunities to streamline our processes. If you have exceptional diary management skills, thrive in a high-pressure environment, and love the challenge of solving complex logistical puzzles, we want to hear from you.

Key responsibilities

• Serve as the main point of contact for client enquiries and engineer updates regarding site visits.
• Monitor live workloads to identify potential delays or issues before they impact the client.