Job Title: Service Technician

FLSA Status: Non-Exempt

Department: Loram Fleet Operations

Reports to: Assistant Manager, Field Services

GENERAL DESCRIPTION / PURPOSE:

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

ESSENTIAL JOB FUNCTIONS:

Customer Focus

• Build customer and supplier relations for improved products and services.


• Work with Sales Department to ensure customer expectations are met.

Functional/Technical Skills

• Servi...