<div>Description:</div> <br> <div> <div class="olUlHelper sap-padding-begin-tiny"> <p><br><br>1. ServiceNow SIR Workflow Design & Development <br><br>Review existing processes and define required workflows in SIR, including: <br><br>Incident triage <br>Escalation paths <br>Case handling lifecycle <br>Evidence management <br>Integration with CSOC tooling <br><br>Build, test, and refine workflows to ensure alignment with: <br><br>Cyber Operations requirements <br>Incident Management frameworks <br>NCSC-aligned cyber incident processes <br><br>2. Platform Configuration & Enhancement <br><br>Configure and customise the SIR module including: <br><br>Forms, fields, templates, and worknotes <br>Automated routing and case assignment <br>Severity/classification schemes <br>Response templates an...