Description
The Service Writer serves as the primary point of contact for customers seeking service and repair of their campers. This position coordinates the service process from appointment scheduling through vehicle delivery while providing exceptional customer service, accurate documentation, and clear communication. The Service Writer partners with technicians, parts personnel, and customers to ensure repairs are completed efficiently, accurately, and to quality standards.
Skills
customer service, automotive, communication & writing skills, MS Office, appointment schedule, repair orders, LEAN, 5s, RV industry, Spanish bilingual
Additional Skills & Qualifications
• High school diploma or equivalent.
• Associate’s degree in automotive technology, business administration or a related field preferred; equivalent experience may be considered.
• Minimum of two (2) years of service writer experience preferred.
• Minimum of ten (10) years of overall business experi...