We are looking for a dedicated and proactive Servicedesk Agent to join our team in Singapore. The ideal candidate will possess strong problem-solving skills and a passion for delivering exceptional customer service. You will be the first point of contact for our clients, ensuring timely resolution of issues and maintaining high satisfaction levels.
What You’ll Do - Provide technical support to users via phone, email, or in-person.
- Troubleshoot hardware and software issues effectively.
- Maintain an accurate log of user interactions and resolutions.
- Assist with onboarding new employees on IT systems.
- Collaborate with IT teams to improve service delivery processes.
- Ensure compliance with company policies and procedures.
What We’re Looking For - Minimum 1 year of experience in a similar role.
- Strong communication and interpersonal skills.
- Ability to work under pressure an...