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Description
ServiceMax Support Technical Analyst
Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment.
What you will do
Follow ServiceMax best practices and enforce data quality policies.
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
Work with data provided from and to ERP systems and ETL tools like MuleSoft.
Provide technical support for ServiceMax users, resolving issues...