Position Overview
Description We are looking for a ServiceNow Administrator to support and optimize the organization's ServiceNow environment in Bensalem, Pennsylvania. This position plays a central role in maintaining platform stability, improving service management capabilities, and partnering with internal teams to align system functionality with business needs. The ideal candidate brings hands-on platform administration experience, strong troubleshooting ability, and a practical understanding of IT service management processes within a financial services setting.
Responsibilities:
β’ Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities.
β’ Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs.
β’ Administer user access by maintaining roles, groups, and permissions while...