Job Title: ServiceNow Architect – Now Assist ITSM

Duration- Fulltime Permanent

Location: Philadelphia, PA (Onsite from Day 1)

Job Description:

ServiceNow Architect – Now Assist ITSM

Must Have Technical/Functional Skills

8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.

Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory).

• Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.

Strong expertise in Now Assist for ITSM, including:

• Incident summarization

• Case deflection

• Intelligent routing

• Virtual Agent...