Role: Service Now Architect / Presales Lead

Location: Bangalore/Hyderabad/Chennai

Experience: 10–15+ years in enterprise platforms with 6+ years on Service Now; proven presales leadership on mid‐to‐large pursuits

Role Summary

You will lead solutioning and presales for Service Now pursuits and provide architecture oversight for strategic deliveries. The role blends client‐facing advisory, bid leadership (RFI/RFP/Orals), demo/POV orchestration, and reference designs across ITSM, ITOM (incl. Discovery/Service Mapping), CSM, ITAM, and platform capabilities (Integration Hub, Flow Designer, CMDB, ATF). You'll shape win themes, produce compelling proposals/SOWs/estimates, and ensure delivery‐ready architectures that scale, integrate, and unlock value—now increasingly with Now Assist (Gen AI) and AI‐enabled experiences.

Key Responsibilities

Presales & Deal Leadership (Primary)

- Own technical strategy for pursuits: discovery, so...