Senior ServiceNow Architect

Description of Assignment

The ServiceNow Program requires a Senior ServiceNow Architect that will proactively work towards the platform’s stabilization, strategic growth/functionality road-mapping, and configuration of smaller scale processes in support of process improvements and Employee Experience.

Assignment Duties

· Designs and architects scalable and sustainable solutions that align with business objectives and industry best practices.

· Configures and customizes ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), and Application Portfolio Management (APM).

· Provide technical leadership and guidance to the TDS team and other stakeholders on ServiceNow platform capabilities, best practices, and implementation strategies.

· Hands-on development and im...