The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.

Key Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)

• Translate requirements into clear user stories, acceptance criteria, and functional specifications

• Work with stakeholders to prioritize backlog items and manage scope expectations

• Participate in sprint planning, backlog grooming, demos, and retrospectives

• Support UAT planning, execution, defect triage, and sign off

• Maintain documentation: BRDs, user stories, process flows, SOPs, training materials

ServiceNow Technical & Platform Responsibilities

• Possess hands on understanding of ServiceNow platform architecture

• Understand how requirements map to:

o...