Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)

• ITIL v4 Foundations

• PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)

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  1. ?5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.
  
  
  2. ?Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development
  
  
  3. Experience working with state, local, or federal government entities is highly preferred.