Shape customer service strategies as a ServiceNow Business Analyst focusing on CSM. Leverage your experience to deliver impactful solutions on the ServiceNow platform.
We are looking for a proficient Business Analyst with a strong background in ServiceNow Customer Service Management. You will collaborate with stakeholders across various service areas, ensuring effective design and delivery of solutions. A minimum of five years of experience and a ServiceNow certification are required. Your role will include conducting workshops, analyzing requirements, and configuring ServiceNow CSM modules effectively.
Key Responsibilities:
• Analyze business requirements in customer experience journeys
• Conduct workshops to optimize ticket management processes
• Convert business needs into user stories and workflows
• Design catalog items and document approval processes
• Support ServiceNow CSM configuration and user training
Requirements:
• 5+ years of hands-on experience...