Take your ServiceNow expertise to EY as a Business Process Consultant focusing on ITSM and HRSD. Lead workshops, implement solutions, and collaborate with teams for success.
At EY, you'll be a pivotal team member optimizing IT Service Management and HR Service Deliveries. Your role involves translating business needs into ServiceNow functional designs while leading process discovery sessions. You'll ensure smooth implementation and stakeholder collaboration, driving positive client outcomes.
Key Responsibilities:
• Lead workshops to evaluate and design service processes
• Translate requirements into effective ServiceNow designs
• Support ITSM and HRSD projects during implementation
• Assist with user acceptance testing and go-live readiness
• Serve as a trusted advisor throughout project phases
Requirements:
• Strong knowledge of ServiceNow ITSM and HRSD
• Proven track record in gathering business requirements
• Effective communication skills with stake...