Independently configures, customizes, troubleshoots, documents, automates workflows, and supports platform enhancements

Key Deliverables

• Requirements analysis and solution design

• ServiceNow configuration, customization, and development

• Workflow and automation implementation

• Agile delivery and sprint execution

• Testing, deployment, and platform upgrade support

• Incident resolution and technical troubleshooting

• Stakeholder collaboration and impact assessment

• Technical documentation and delivery ownership

Must-Have Skills

• Hands-on ServiceNow development or solution architecture experience

• Minimum 2+ years of ServiceNow implementation, configuration, customization, or development experience

• Proven experience in one or more of the following ServiceNow product lines:

- ITSM

- ITOM

- SecOps

- IRM

- ITAM

- HRSD