BDO seeks a ServiceNow Functional Consultant to enhance service management processes from anywhere in Canada. Integrate ITSM and CSM implementations to transform client operations through best practices.
This new role focuses on delivering effective ServiceNow transformations across various client environments. You will engage in process discovery workshops, redesign workflows, and ensure solutions meet business needs. Your leadership in translating requirements into functional specifications promises measurable outcomes for clients.
Key Responsibilities:
• Lead workshops to identify improvement opportunities
• Redesign processes to align with ServiceNow standards
• Define service models, SLAs, and workflows
• Collaborate with stakeholders and technical teams
• Support UAT and contribute to training materials
Requirements:
• 5+ years in IT service or customer service management
• Hands-on experience with ServiceNow ITSM/CSM
• Strong understanding of ITI...