Job Description: ServiceNow - CSM

Job Summary

The Senior Consultant leads end-to-end ServiceNow solution delivery across GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, and CMDB, including AI-powered capabilities such as Virtual Agent, Now Assist, and Predictive Intelligence. The role includes functional leadership, solution design, advanced configuration, and guiding junior consultants.

Role Responsibilities

• Lead configuration and delivery of multi-module ServiceNow solutions, including GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM, and CMDB.
• Facilitate workshops to gather requirements and define solution designs.
• Prepare detailed configuration documentation, process flows, and design specifications.
• Build enterprise automations and workflows using Flow Designer and Workflow Editor.
• Implement AI capabilities including Virtual Agent, Now Assist, Predictive Intelligence, Agen...