JOB SUMMARY:
We are looking for a ServiceNow Developer with deep ServiceNow ITOM expertise to drive the CMDB enrichment and Hardware Asset Management (HAMPRO) implementation as part of a global AIOps transformation programme. The role will own the end-to-end technical design and delivery of CMDB population across Digital and Retail domains — covering manual CI import for Digital applications, automated CI discovery via Service Graph Connectors (Meraki, Workspace ONE, InTune, Azure) for the retail hardware estate, and full HAMPRO lifecycle implementation.
JOB RESPONSIBILITIES:
CMDB Design & Delivery
Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration
Configure and validate Service Graph Connectors: — ensuring accurate CI di...