Job Title :
ServiceNow Business Analyst Experience :
4+ Years Location
: Singapore
Job Overview :
We are looking for a Techno-Functional ServiceNow Business Analyst with experience in
CSM, HRSD, WSD, ITSM, ITAM, and ITOM . The role involves gathering business requirements, analyzing processes, collaborating with stakeholders, and delivering effective ServiceNow solutions that drive business efficiency.
Key Responsibilities :
Gather, analyze, and document business requirements and translate them into process flows, user stories, and functional specifications. • Collaborate with stakeholders, IT teams, and developers to ensure successful solution design and implementation. • Assess current business processes and define future-state solutions aligned with business objectives. • Configure and customize ServiceNow workflows, dashboards, reports, and applications to meet business needs. • Support system testing, User Acceptance Testing (UAT), and deployment activities...