Job description

ABOUT THE JOB

• Administer and maintain the ServiceNow platform, ensuring stability and usability across all environments.


• Perform application maintenance, including performance monitoring, error identification, and remediation.


• Manage support for incidents and provide timely resolution.


• Lead planning and execution of platform upgrades.


• Oversee instance security, including user/group access, administration, and access control lists.


• Provide configuration assistance and support to developers.


• Collaborate within an Agile Safe environment to deliver high-quality solutions.


• Ensure effective management of cloud-based platforms.


• Utilize expertise in ServiceNow modules such as ITSM and CSM.


• Administer and support additional ICT systems and Jira as required.