Key Responsibilities:

• Configure and support ServiceNow HR Service Delivery (HRSD) modules, including:
• Case Management
• Knowledge Management
• Employee Service Portal
• Customize and enhance ServiceNow platform:
• Workflows, business rules, UI policies, client scripts, and notifications
• Support portal configuration (widgets, content, automation) to improve user experience
• Develop and manage integrations (REST/SOAP APIs) with HR systems (e.g., Workday)
• Monitor and resolve HR service requests, incidents, and issues in a timely manner
• Collaborate with HR, IT, and business stakeholders to gather requirements and implement solutions
• Maintain and update documentation, knowledge articles, and process guidelines
• Analyze system performance and identify continuous improvement opportun...