Position Summary

TheServiceNow HRSD Support Engineerensures the operational stability of the ServiceNow HRSD platform. This role provides L2/L3 production support, drives incident resolution, ensures SLA compliance, and performs root cause analysis to prevent recurring issues. The engineer collaborates with development and HR teams to maintain a reliable, high-performing HR service environment.

Key Responsibilities

• ProvideL2/L3 production supportfor HRSD applications; resolve incidents and service requests within SLAs.

• Triage, troubleshoot, and resolve system errors, performance issues, and functional fail...