Insight in Dubai is looking for a Mid-level Business Analyst to support a ServiceNow ITSM transformation programme. Your responsibilities will include facilitating requirements gathering workshops, documenting processes, and supporting UAT activities. The role requires 3+ years of experience, knowledge of ITSM processes, and solid technical writing skills.

This is a hybrid role, requiring onsite engagement in the UAE, with a contract duration of 6 months. If you have strong interpersonal skills and are proficient in Microsoft 365 tools, we encourage you to apply.