Leverage your ServiceNow expertise with EY as a Business Process Consultant focusing on ITSM and HRSD solutions. Your role will be crucial in improving workflow efficiencies.
As a ServiceNow Business Process Consultant at EY, you will play an essential role in enhancing IT Service Management and HR Service Delivery initiatives. Your focus will be on translating client business needs into effective and efficient ServiceNow workflows, ensuring optimal user experiences and streamlined processes.
Key Responsibilities:
• Lead stakeholder interviews to assess relevant processes
• Convert business needs into functional designs for ServiceNow
• Implement ITSM and HRSD solutions effectively
• Provide best practices to clients for out-of-the-box usage
• Collaborate with technical teams to fulfill requirements accurately
Requirements:
• Strong knowledge of ServiceNow ITSM and HRSD functions
• Ability to document and gather business requirements
• Experience in fac...