Responsible for leading the strategy, prioritization, and delivery of Service Now platform capabilities and enhancements aligned with business objectives and enterprise standards. Serves as the primary liaison between business stakeholders, process owners, architects, and development teams to ensure alignment between business needs, platform capabilities, and organizational goals. Maintains a strong understanding of the Service Now platform, including core capabilities, best practices, and governance frameworks, to support effective solution delivery and long-term platform sustainability. Partners with solution architects and technical teams to evaluate design approaches and ensure alignment with enterprise architecture standards and Service Now best practices. Owns and manages the product backlog, translating strategic priorities and roadmap objectives into well‑defined, actionable user stories with clear acceptance criteria. Collaborates with process owners and plat...