Job Summary

We are seeking an experienced ServiceNow Tester with a strong consulting mindset. This role requires an active ServiceNow Certified System Administrator (CSA) certification, along with technical testing proficiency and the ability to collaborate closely with client stakeholders, support ongoing Agile development within Scrum teams, and transfer knowledge to client team members. Experience with Customer Service Management (CSM) capabilities is considered an advantage but is not required. The successful candidate will play a key role in ensuring the quality and successful migration of custom ServiceNow applications into the standard CSM framework.

Job Responsibilities

• Collaborate with two Scrum teams (US and Philippines) to plan, design, execute, and manage test activities for ServiceNow CSM.
• Develop and execute test cases, scripts, plans, and procedures (manual and automated) aligned with CSM best practices.
• Validat...