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ServiceNow Service Delivery Manager

Company

DXC Technology

Location

dubai, dubai

Posted

June 10, 2026

Position Overview

Key Responsibilities

Service Delivery Management

  • Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.
  • Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.
  • Ensure adherence to ITIL and other relevant best practices in service management.

Client Relationship Management

  • Serve as the primary point of contact for clients regarding ServiceNow services and support.
  • Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.
  • Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.

Project Management

  • Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, ...

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