**Overview:**

We are seeking a visionary Services Operations Capabilities Lead. This strategic role drives the end-to-end implementation and scaling of best-in-class AI/tooling across Services Operations.

The ideal candidate has a deep understanding of the Services operations and is a proven transformation leader with expertise in AI implementation, scaling operational tooling, large-scale program management, and cross-functional stakeholder engagement.

**Key Responsibilities:**

Ops Productivity Program Execution:

+ Provide leadership across the Services operations AI/tooling implementation lifecycle and operational capabilities development within Services Operations.
+ Define the strategic roadmap for AI capability adoption and operational tooling and process enhancement across Operations, ensuring alignment with enterprise-wide objectives and technology standards.
+ Identify opportunities for Operational tooling/AI implementation and...