Position Overview
, authorities and accountabilities
Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management Assist in sales campaigns for new contracts and proposalsAssure timely resolution of customer issues and customer satisfaction for assigned contracts Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teamsFunction as liaison between internal organizations and customers for assigned contracts ·Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done.Handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.Ha...