Job Details

Description

About Us

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together.

Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career.

To learn more about us, visit www.financeofamerica.com

Purpose of Role

Responsible for monitoring and evaluating subservicer call quality, complaint handling, and related servicing activities to ensure compliance with company standards, regulatory expectations, and investor guidelines. Conducts call monitoring reviews, analyzes complaint trends, assesses operational...