We are looking for Shift Leaders to join the Dunkin' team!

Shift Leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.

Responsibilities

Team Leadership

• Support a respectful, positive team environment
• Communicate shift priorities, goals, and results with the team
• Help train new team members and provide ongoing coaching
• Motivate and guide crew members to perform at their best

Operational Excellence

• Create and maintain a guest-first culture
• Resolve guest issues quickly and professionally
• Ensure brand standards, systems, and procedures are followed
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices

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