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Shift Manager

Company

trends & technologies, inc.

Location

, , philippines, , , philippines

Posted

May 30, 2026

Position Overview

Responsibilities

  • Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
  • Manage teams and ensure accordance with the support and operations’ policies, protocols, and procedures.
  • Oversee the 24x7x365 management of teams and overall performance and reliability of the shift.
  • Ensure effective and efficient processes are followed, and that proper escalation protocols are in place and complied by the teams.
  • Prepare shift hand over report. Hand over open and ongoing events, incidents, and escalations to the next shift.
  • Collaborate and contribute with other managers in improving workflows, documentations, standards, and processes.
  • Accountable for the growth of team members and ensuring succession plan is in place.
  • Evaluate the skill sets of each group member and give recommendations to the Operations Senior Manager for ...

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