Responsibilities

• Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
• Manage teams and ensure accordance with the support and operations’ policies, protocols, and procedures.
• Oversee the 24x7x365 management of teams and overall performance and reliability of the shift.
• Ensure effective and efficient processes are followed, and that proper escalation protocols are in place and complied by the teams.
• Prepare shift hand over report. Hand over open and ongoing events, incidents, and escalations to the next shift.
• Collaborate and contribute with other managers in improving workflows, documentations, standards, and processes.
• Accountable for the growth of team members and ensuring succession plan is in place.
• Evaluate the skill sets of each group member and give recommendations to the Operations Senior Manager for ...