Coordinate and liaise with courier service providers to ensure seamless delivery processes.

Process daily sales submissions through the intranet platform and ensure completion within the 2-hour Service Level Agreement (SLA).

Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.

Manage the Local delivery intranet portal by promptly arranging the carrier supports.

Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.

Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.

Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.

Provide clear and precise instructions to couriers/movers regarding shipment details, Proof o...