Maintain a positive rate in Customer Satisfaction Index by ensuring all the aspects are met. (i.e., Phone call, First Contract, Booking Arrangements, Administration, Summary).
Ensure all customer fills up the customer satisfaction form.
Ensure all customer vehicle inspections, estimate, job order are presented and explained properly to the customer.
Return all the parts and explain components one by one. (Depending on the customer).
Regular customers are monitored. Usual requests are relayed to technicians.
Sales Management
Maintain and increase the target amount per invoice.
Attain monthly target.
Generate and report workshop sales and other KPIs through workshop management system.
Participate in activities in increasing UR (fleet engagement, telemarketing, and social media) that will contribute to workshop increase.
Responsible in handling custom...
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