Job title: Shop Manager

Reports to: Operations Area Manager

Responsible for: Assistant Manager, Supervisors and Team Members

Purpose of role

To manage the day to day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being pro‑active in maintaining and/or improving turnover and profitability, following Blackbird standards and guidelines.

Key Objectives

• Delivery of business strategies, with the support of key departments
• Seek and maximize revenue opportunities and minimize costs at all times
• Consistently exceed customer expectations through the team and product
• Develop a motivated and high performing team committed to delivering clear goals
• Protect the health, safety and well‑being of our customers and teams
• To represent Blackbird at ...