Job Details
Job ID: 5839747
Job Description

REPORTS TO: Director of Customer Support & Services



POSITION OVERVIEW:

The SIS Customer Service Representative plays a critical role in supporting the Boston Public Schools’ Student Information System (SIS) and related technology services. This role provides front-line technical support to teachers, school leaders, and general users, ensuring timely and effective resolution of issues. By fostering strong relationships with stakeholders and delivering exceptional customer service, the SIS Customer Service Representative contributes to the district’s mission of increasing student performance and operational efficiency.



The ideal candidate will exhibit technical expertise, problem-solving skills, and a commitment to collaboration and communication. This position serves as a liaison between OIIT and schools, ensuring the effective use of the SIS to meet academic and operational goals...