Date Posted: 2 - Country: Spain - Location: Madrid, Barajas Airport (External Site)

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Role Summary

The position is for an experienced professional with in-depth knowledge and technical expertise to manage onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimise manpower and resources, respond to customer complaints, and escalates key issues to senior management.

Primary Responsibilities

• Acts as first point of escalation for Managed Services at MAD Airports.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate im...