This on-site role will be located at the Collins Aerospace team in Barcelona, Spain.Primary Responsibilities

• Acts as first point of escalation for Managed Services at BCN Airports.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure the establishment of appropriate improvement plans.
• Quality issue management – coordinates the servicing, operating, maintaining, repairing, and removal of equipment.
• Conducts technical analysis of product implementations, modifications, and enhancements in accordance with specific customer specifications.
• Manages technical products, services, logistics, and configurations for assigned customers.
• Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
• Assesses product needs according to customer specifications.
• Acts as the local on-site Collins Aerospace representative to the customer's organizat...