Purpose of the Role

To provide overall leadership, governance, and operational management of the site, ensuring delivery of all facility services in line with client expectations, operational standards, safety requirements, and financial objectives.

Key Responsibilities

A. Site Operations Management

• Lead overall facility operations across technical and soft services.
• Ensure uninterrupted service delivery.
• Monitor operational performance and compliance.
• Manage site escalation handling.

B. Client Relationship Management

• Act as the primary point of contact for client stakeholders.
• Conduct governance meetings and business reviews.
• Ensure client satisfaction and issue resolution.
• Identify opportunities for service enhancement.

C. Team Leadership & People Management

• Lead multidisciplinary facility teams.
• Drive performance management and employee engagement.