Provide technical support for airport passenger processing systems, computers, and associated networks; troubleshoot and repair computers and peripherals, and assist in diagnosing failed equipment.
Ensure operational IT infrastructure is maintained to the highest standards, guaranteeing system reliability and efficiency.
Collaborate with IT colleagues and vendors to develop and refine IT system support strategies, ensuring systems run optimally 100% of the time.
Monitor various systems, assist users and technicians with applications, and ensure system security and backup processes are completed.
Perform rotating shift work in a 24/7/365 environment as required.
Provide hands‑on support in a face‑to‑face customer environment, delivering timely resolutions and outstanding service.
Ensure incidents at airline counters are resolved within relevant SLAs, maintaining high customer satisfaction.
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